Women’s Aid Integrated Services (WAIS) is a charity based in Nottingham that works with women and children affected by domestic abuse. With 37 years’ experience, WAIS is passionate about helping women and their children to stay as safe as possible and to recover from the harm of domestic abuse. Last year they supported record numbers of victims: over 5,000 women, 600 children and they received over 10,000 calls on their 24-hour free domestic abuse helpline.
We Are Unstuck and WAIS are spending the year in partnership to look at ways to improve services for victims of domestic abuse in Nottingham. As the year progresses, we’ll update this page with the work we’ve been collaborating on.
We first got to work with the whole organisation within their quarterly away-day. What we’d observed and heard from WAIS is something we see in many successful organisations; the hustle of day-to-day management meant that they didn’t often have the opportunity to pause, take a step back, and reflect on the impact of the work that they do.
So we spent the day reflecting on and sharing successes - times when they had had a positiveimpact on the women and children that they work with. This included unravelling the ingredients of each particular success, so that these ingredients could be celebrated and replicated.
We then began to focus on the future, colliding feedback from an internal survey with ideas for improvement.
Focusing solely on success is a surprisingly difficult task - one that requires you to fully disconnect from the challenges you’re currently facing. It’s an even more difficult task if you have a very humble organisational culture. And yet the chance to reconnect with the work that you do and the reason you do it is well worth taking the time to hit the pause button.
We’re looking forward to continuing our work with WAIS during the rest of what will be a really exciting and collaborative partnership.
We got so much from the session. Staff felt genuinely excited about problem-solving and started the process of developing new approaches to our work. Without this pro-bono support we wouldn’t ever have been able to afford such support and we’re confident we can use this to make our services even better.”